Appearance

Privacy Policy ​

Introduction ​

Dropify® ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

Information We Collect ​

Information You Provide ​

  • Account Information: When you install Dropify®, we collect your Shopify store information, including store name, email address, store URL and permissions to access and monitor your store activity soley for the purposes of billing.

Sensitive personal data never leaves your Shopify store.

Information Automatically Collected ​

  • Usage Data: Information about how you use the app, including features accessed and configuration changes.
  • Technical Data: IP addresses, browser types, device information, and other technical identifiers.
  • Analytics Data: Aggregated and anonymized data about app performance and usage patterns.

How We Use Your Information ​

We use the collected information to:

  • Provide and maintain the Dropify® service
  • Improve our service and develop new features
  • Apply usage-based billing consistently
  • Ensure security and prevent fraud
  • Comply with legal obligations

Information Sharing and Disclosure ​

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers ​

We may share information with trusted third-party service providers who assist us in:

  • Hosting and maintaining our infrastructure
  • Processing payments
  • Providing customer support
  • Analysing usage data

We don't monitor, track, download or see your customer's data.

We may disclose your information if required by law or in response to valid requests by public authorities.

Data Security ​

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure development practices

Data Retention ​

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Account data is retained while your Shopify store has Dropify® installed
  • Customer data collected through countdown pages is retained according to your configured settings
  • Technical and usage data may be retained for up to 2 years after install for analytics purposes

Your Rights ​

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below. Please note in almost all cases this doesn't apply, as we do not store sensitive personal data outside of your Shopify store.

Cookies and Tracking Technologies ​

Dropify® may use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyse usage patterns
  • Improve user experience

Where used, you can control cookies through your browser settings, though this may affect app functionality.

Third-Party Services ​

Dropify® can be integrated with various third-party services:

  • Shopify: For store integration and order processing
  • SMS Providers: For sending notifications (when enabled)
  • Email Providers: For sending emails (when enabled)
  • Analytics Services: For usage analysis and improvement

INFO

Each third-party service has its own privacy policy governing the use of your information. If you connect external services to data captured by Dropify®, we are no longer responsible for the data, Dropify®only passes data from the front end into Shopify Customers, at which point it leaves our services and becomes your responsibility.

International Data Transfers ​

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Updates ​

We may update this Privacy Policy from time to time. We may notify you of any material changes if we determine that is required.

GDPR Compliance ​

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

CCPA Compliance ​

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share, and the right to request deletion of your personal information.

Contact Us ​

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Contact Us